Shipping & Returns

 

Shipping Information

 

In order to keep things simple we charge a flat shipping rate of £6.95 to UK, France, Belgium and Germany.  

Standard delivery time is 3-5 working days.

If you require your order to be delivered urgently please do get in touch.

We can also deliver to the rest of the world –please contact us for a quote.

Please note that deliveries to destinations outside the UK may be subject to import duties and taxes which will be the sole responsibility of the customer.

 Returns & Exchanges

We want you to be entirely satisfied with every product you buy from us. Please contact us within 14 days of receiving your order at info@spierostore.comto arrange an exchange or refund.

Please note, the returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items cannot be refunded or exchanged.

We are unable to offer free returns. When posting your items back to us please obtain a proof of postage as we are unable to accept responsibility for items lost or damaged in transit. This does not affect your statutory rights.

Spiero Ltd
67B Broadway Market
London E8 4PH

Items damaged in transit:

Although every effort is taken to ensure our parcels are well-packed when they leave us, accidents do occasionally happen. Please contact us within seven working days and if possible please email pictures of the damaged item(s) to info@spierostore.com and we will resolve the problem as quickly as possible for you.

Extra Delivery Information:

Before you finalise and submit your order please ensure the delivery address is correct including the postcode. 

Please note we cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.